Thank you for shopping with us. We aim to process and deliver every AquaMist Pro™ order safely and efficiently.
Order Processing
Orders are processed within 1–2 business days, excluding weekends and public holidays. Once an order has been dispatched, a shipping confirmation email containing tracking information will be sent to the customer.
Estimated Delivery
Delivery times depend on the destination and shipping method selected at checkout. Estimated delivery dates are provided for guidance and cannot be guaranteed, as delays may occur due to carriers, customs, weather conditions, or other circumstances beyond our control.
Shipping Charges
Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed. Any available free-shipping offer will also be shown at checkout.
Order Tracking
Customers may track their orders using the tracking link included in the shipping confirmation email. Tracking information may require up to 48 hours to update after dispatch.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details. If an address requires correction, please contact us immediately. Address changes cannot be guaranteed after an order has been processed or dispatched.
Delayed, Lost, or Damaged Orders
If an order arrives damaged, appears to be lost, or has not arrived within the expected delivery period, please contact our customer support team with the order number and relevant photographs where applicable. We will review the matter and assist with the available resolution.
International Orders
International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Contact Us
For shipping-related questions, please contact our customer support team and include your full name and order number for faster assistance.